Why this module matters

  • Helps you recognise different types of problems

    Understand why some challenges respond well to analysis and expertise, while others resist clear definitions and reliable solutions.

  • Prevents applying the wrong approach

    Avoid making complex problems worse by treating them as simple or predictable.

  • Builds confidence in uncertainty

    Learn to work skillfully even when feedback is unclear, outcomes are uncertain, and success is hard to measure.

Learning Outcomes

A detailed breakdown of the main learning outcomes for this module

  • Distinguish between kind versus wicked problems

  • Recognise which approaches are helpful for which kind of problems

  • Create a problem’s assesment using a new framework

  • Critically reflect on your own reactions in complexity

Practice with hands-on exercises

In this exercise kit, you will map and assess a real‑world challenge to understand whether it behaves as a kind or wicked problem, explore how complexity shows up in your work, and reflect on your own default responses in about 45 minutes.

Instructor

Marco Valente

Complexity expert

Marco helps leaders and teams, at the highest organizational levels, find their way forward in complex, messy challenges. Through a flexible array of simple practices, he will help you with approaches that are easy to use and that help you develop bigger minds over time. His fluency in facilitation provides us flexible design options to create meaningful leadership development experiences, and in creating the right dialogue formats for you to get great work done, find your answer in complexity, all the while learning and developing as a team and as leaders over time.

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